Shipping&#038;Return Policy

SHIPPING & DELIVERY OPTIONS

At Gonca Jewelry, we are committed to providing fast and reliable shipping and delivery services to our customers. Our Shipping & Delivery Policy is part of our Terms and Conditions, so please review it carefully before placing an order with us.

This policy will apply to any order you place with us.

Flat Rate Express Shipping: For a flat fee, you can enjoy express shipping to Australia or New Zealand, regardless of the size or quantity of your order. Delivery typically takes 2-5 business days and is handled by AusPost or a similar provider.

Prices:

To Australia: AUD 12.95
To New Zealand: AUD 20

Rest of the World: We also offer worldwide shipping for a flat fee of AUD 28*. Please note that prices may vary depending on the specific location. If this is the case, we will inform you before processing your order.

*Please note that all delivery times and dates are estimates only and are given in good faith. We will do our best to ensure that your order is delivered in a timely manner, but we cannot guarantee exact delivery times

RETURN POLICY?

At Gonca Jewelry, we strive to provide the highest quality products and the best possible shopping experience for our customers. However, we understand that there may be situations where you need to return an item.

To help you through the process, we have outlined our return policy below. Please read carefully and choose the option that best fits your situation.

Wrong Item: If you received the wrong item, please contact our customer service team and provide images of the incorrect item. Once we have completed our investigation and confirm your claim, we will arrange for the return postage of the incorrect item at no cost to you. We will then ship you the correct item as soon as possible.

Change of Mind: If you would like to cancel or change an order that has not yet been shipped, please contact our customer service team as soon as possible. Depending on the specific circumstances, you may be charged or refunded for the difference in cost. Please note that we may apply a restock fee and are only able to assist you with one change of mind per transaction in order to protect our business from abuses and scams.

Faulty Item: If you received an item that is faulty, please contact our customer service team and provide images of the faulty item as soon as possible, preferably within the same day of receiving your order. Once we have completed our investigation and confirm your claim, we will arrange for the return of the faulty item and either send you a new one or issue a refund.

If your situation is not covered by the options above, please don’t hesitate to contact us via email, chat, or social media (such as Instagram DM or Facebook Messenger) for assistance. We are here to help and will do our best to find a resolution that works for you.

Thank you for choosing Gonca Jewelry for your jewelry needs. We hope you have a great shopping experience with us.